MeCust User Agreement

1. Conclusion and Acceptance of this Agreement

1. This Agreement is entered into between you and 上海壹零四景科技有限公司 (hereinafter "we", "us" or "our") in connection with the use of the "MeCust" membership management service.
2. Before registering, logging in or otherwise using the Service, you shall read this Agreement and the Privacy Policy in full. By completing registration, logging in or actually using the Service, you indicate that you have read and agree to be bound by all the terms of this Agreement.
3. If you do not agree with any part of this Agreement, please immediately stop registering for or using the Service.
4. You shall ensure that you have the civil capacity appropriate to your conduct. If you do not, you shall read this Agreement under the guidance of a guardian and decide whether to use the Service.

2. Account Registration and Management

1. The Service offers registration and login methods such as mobile phone verification code, mobile phone with password, account with password, and WeChat authorization.
2. You shall provide true, accurate, lawful and valid registration information and update it promptly when it changes. You shall bear all consequences arising from inaccurate information.
3. An account may be used only by the registrant or the authorized employees of the store to which it belongs, and may not be lent, transferred, rented or sold. You shall keep your account and password secure, and you shall bear any loss caused by inadequate safekeeping.
4. If you discover that your account has been misappropriated or that other security risks exist, you shall immediately change your password and notify us.
5. A store account may create sub-accounts for its employees and configure permissions. The store shall be responsible for all operations performed through its sub-accounts.

3. Service Content and Service Fees

1. The Service provides stores with tools such as membership card management, member balance top-up and consumption accounting, cashiering, business reports, follow-up reminders, and employee permission management.
2. The Service includes both free features and features requiring a paid subscription (such as value-added capabilities and higher business quotas), as specifically set out in the feature descriptions and prices displayed in the application.
3. We may add, adjust or discontinue certain features as our business requires. For paid features, we will give you advance notice in a prominent manner; if a feature is discontinued, we will provide an appropriate compensation or refund plan based on the remaining term (unless otherwise provided by laws and regulations).
4. The Service is a software tool and does not constitute business advice or any promise of returns in any form. Stores are solely responsible for their own business results.

4. Usage Rules

When using the Service, you shall not engage in any of the following:

1. Uploading, publishing or disseminating information prohibited by laws and regulations, or content that infringes the lawful rights and interests of others (including intellectual property rights, rights of reputation, privacy rights, etc.).
2. Collecting, using or disclosing the personal information of others (including customers) without authorization, or using it for purposes beyond those agreed in connection with the Service.
3. Using the Service to engage in fictitious transactions, cash-out, money laundering, gambling, pyramid schemes or other illegal or non-compliant activities.
4. In any manner interfering with, attacking or intruding into the Service or its related servers and networks, including but not limited to using crawlers to scrape data in bulk, scanning for vulnerabilities, implanting malicious code, or launching DDoS attacks.
5. Bypassing or disabling the security mechanisms, access controls or quota limits of the Service, or exploiting vulnerabilities to obtain undue benefits.
6. Reverse engineering, decompiling or disassembling the Service, or copying, modifying or redistributing the programs and interfaces of the Service.
7. Any other conduct that violates laws and regulations, public order and good morals, or the terms of this Agreement.

If you violate the above provisions, we have the right to take measures such as warnings, feature restrictions, or suspension or termination of your account depending on the circumstances; you shall bear any resulting losses, and if you cause losses to us or any third party, you shall compensate for them in accordance with the law.

5. Store Data and Customer Information

1. Business data entered or generated by a store in the course of using the Service (including member information, consumption and balance top-up records, etc., hereinafter "Store Data") belongs to the store. We act only as a processor entrusted by the store, storing and processing Store Data in accordance with the store's instructions for the purpose of providing the Service to the store.
2. A store shall ensure that the customer personal information it enters is obtained from lawful sources and that the customers' consent has been obtained in accordance with the law (including informing them of the purpose, method and scope of collection and use). Any disputes and liabilities arising from a store's failure to obtain lawful authorization shall be borne by the store.
3. A store shall reasonably configure employee permissions to prevent unrelated personnel from accessing customer information, and shall promptly recover or deactivate an employee's account when the employee leaves.
4. You may export Store Data through the export function during the term of the Service; if you need a complete copy of the data, you may contact us for assistance.

6. Payment, Subscription and Refunds

1. Paid features are paid through third-party payment channels (such as WeChat Pay), and the payment result reported by the payment channel shall prevail.
2. The term of subscription-based services is calculated from the date of successful payment and extended accordingly; for items purchased through an app store (such as the Apple App Store), the billing and refund rules of that app store also apply, and we require its settlement data in order to process them.
3. Except where a refund is required by laws and regulations or provided for in this Agreement, subscription fees already in effect are non-refundable. If the paid features cannot be provided normally due to our reasons and are not repaired within a reasonable period, you may apply for a refund on a pro rata basis for the unused term.
4. If you need an invoice or have questions about your bill, please contact support@104j.com.

7. Intellectual Property

1. The intellectual property rights in the software, program code, interface design, icons, documentation and trademarks of the Service belong to us or the respective rights holders and are protected by law.
2. Without written permission, you shall not copy, modify, publish or sell the foregoing content, or use it for purposes beyond those agreed in this Agreement.
3. The rights to Store Data and to materials such as logos and images uploaded by the store belong to the store or the respective rights holders; you authorize us to use them within the necessary scope for the purpose of providing the Service.

8. Changes, Suspension and Termination of the Service

1. If service interruption or data delay is caused by system maintenance, upgrades, equipment failure, network failure, adjustments to third-party services or force majeure (such as natural disasters, epidemics, government actions, or interruptions to power or communications), we will make reasonable efforts to restore the service promptly but, to the extent permitted by law, shall not be liable for any resulting liability.
2. You may apply to cancel your account at any time through "My - Account Security", or stop using the Service. Please export any data you wish to keep before cancellation.
3. If you seriously violate this Agreement or laws and regulations, we have the right to suspend or terminate the provision of the Service to you and may, as the circumstances require, reserve the right to pursue legal liability.
4. After this Agreement is terminated, we will still process your personal information in accordance with the Privacy Policy and the requirements of laws and regulations; information such as transaction records that must be retained by law will continue to be stored for the statutory period.

9. Disclaimers and Limitation of Liability

1. The Service is provided on an "as is" basis. We will make commercially reasonable efforts to ensure the continuity and stability of the Service, but do not warrant that the Service will be absolutely uninterrupted or error-free, nor that all defects will be fixed.
2. You shall back up and verify your business data yourself. We are not liable for data loss or damage caused by your improper operation, equipment or network failure, disclosure of account or password, or failure to back up in a timely manner.
3. To the maximum extent permitted by law, our total liability for compensation to you shall not exceed the total fees you have actually paid to us for the Service in the twelve months preceding the occurrence of the dispute.
4. This clause does not exempt us from liability that we should bear in accordance with the law, including liability for damage caused to you by our intentional act or gross negligence.

10. Notices and Service of Notices

1. We may send you service-related notices through in-app messages, page announcements, SMS or the email address you have provided, and such notices shall be deemed delivered on the date of dispatch.
2. You shall ensure that the mobile phone number and email address you have provided are accurate and valid; you shall bear the consequences of failing to receive notices due to incorrect contact details or failure to update them in a timely manner.

11. Governing Law and Dispute Resolution

1. The conclusion, validity, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of the mainland region of the People's Republic of China.
2. Disputes arising from this Agreement shall be resolved by the parties through friendly negotiation; if negotiation fails, either party may file a lawsuit with the people's court having jurisdiction at the defendant's domicile or the place of performance of the contract.

12. Updates to this Agreement

We may update this Agreement in response to changes in laws and regulations or business adjustments. After an update, we will publish the latest version on this page and update the "Last Updated" date; for major changes involving your principal rights and obligations, we will notify you in a prominent manner such as an in-app pop-up or announcement. If you continue to use the Service, you will be deemed to have accepted the updated Agreement; if you do not agree, please stop using the Service and you may apply to cancel your account.

13. Contact Us

• Operating Entity: 上海壹零四景科技有限公司
• Contact Email: support@104j.com
• Official Website: www.mecust.com